Comparison of the expectations and perceptions of parents regarding the services provided for children in sports facilities
DOI:
https://doi.org/10.36386/sajrsper.v46i1.326Keywords:
customer in sport, customer satisfaction, service quality, sport venuesAbstract
The aim of this study was to reveal the expectations and perceptions of parents about the services offered to children who benefit from sports facilities. A total of 824 participants consisting of the parents of children receiving sports school services from 13 sports facilities were included in the study sample. The Service Quality Assessment Scale was used as the data collection tool. The Kolmogorov Smirnov test was applied to examine the normality of the data. As the data were normally distributed, Mann-Whitney U test was used for independent comparisons and Wilcoxon test was used to determine the difference between two dependent variables. In conclusion, no significant difference was observed between the expected and perceived service quality scores based on the gender of the parents. Although no significant difference was found between the quality of the service received from some facilities and the expectation scores, significance at 0.5 level was detected between the quality of the services received from some facilities and the expectation scores in the sub-dimensions of staff, changing rooms, programme, and facility characteristics.
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